1. Return Eligibility
We offer returns on most products within 7 days of delivery, provided that the item:
- Is unused, unwashed, and in original condition
- Has original packaging, tags, and accessories intact
- Is not damaged due to misuse or mishandling
Certain products may not be eligible for return due to hygiene or other reasons. Such exclusions will be clearly mentioned on the product page.
2. Items Not Eligible for Return
The following items are non-returnable, unless received in a damaged or defective condition:
- Customized or personalized products
- Items marked as “Non-Returnable” on the product page
- Products damaged due to customer misuse
- Items returned without original packaging or accessories
3. How to Request a Return
You can request a return using any of the following methods:
- Through the “My Orders” section on our website
- By contacting our Customer Support via Email
Please provide your Order ID, reason for return, and supporting images (if required) for faster processing.
4. Return Pickup & Shipping
- If the return is approved, a pickup will be arranged from your delivery address (where serviceable).
- In certain cases, customers may be required to self-ship the product to our return address. Shipping instructions will be shared by our support team.
5. Refund Policy
Once the returned product is received and inspected, refunds will be initiated as follows:
- UPI / Debit Card / Credit Card / Net Banking / Wallet: Refunded to the original payment method
- Cash on Delivery (COD): Refunded via bank transfer or UPI after confirmation
Refund Processing Time:
Refunds are usually processed within 5–7 working days after successful quality inspection.
6. Refund Eligibility
| Situation | Refund Status |
|---|---|
| Return approved & product received in original condition | Full Refund |
| Product received damaged due to customer misuse | No Refund |
| Non-returnable product | No Refund |
| Partial/missing items | Partial or No Refund |
7. Damaged, Defective, or Wrong Product
If you receive a product that is:
- Damaged
- Defective
- Different from what was ordered
Please contact us within 48 hours of delivery with clear images or videos.
After verification, we will arrange a replacement or full refund, as applicable.
8. Replacement Policy
- Replacements are subject to product availability
- If a replacement is not available, a full refund will be issued
9. Contact Information
For any questions related to returns or refunds, please contact us at:
MTeaser
📍 Indore, Madhya Pradesh, India – PIN 452002
📧 Email: info@mteaser.com
Our customer support team aims to respond within 24–48 business hours.
✅ Important Notes
- Returns are accepted only after approval
- Refund timelines may vary based on bank/payment provider
- Policies may change without prior notice